Returns Policy

Online Returns Policy

We want you to be as in love with your new outfit as we are. So, if something isn’t quite right we’re happy to offer a refund or exchange in accordance with our Returns Policy below. 

Please note our online returns policy is different from our in store returns policy.

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IN STOCK ITEMS : 

  • You can return / exchange the item within 14 days of receiving your order if the item is unused, with the original tags still attached and in the original packaging 
  • The item has not been altered, washed, dry cleaned or damaged 
  • Refunds are not available on sale and promotional items, exchanges only can be issued  
  • If an item is deemed faulty, By Daniella Boutique will offer to repair, replace or refund the value of item
  • Exceptions: We do not accept returns on jewellery and footwear 
  • Your item must be returned to us within 14 working days of being approved (any items returned outside this will not be accepted)

MADE TO ORDER ITEMS :

Made to Order purchases for standard colours and sizes can be returned for a refund or exchange. Please note product descriptions when referring to "standard" colours and sizes. Any products purchased with "custom" colours or sizes cannot be returned for a refund or exchange. 

Please note any rush order fees will not be refunded/credited.

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Please note, the original shipping charges are non-refundable and return postage costs are at the responsibility of the customer and cannot be refunded. We highly recommend using a trackable delivery service as By Daniella Boutique cannot be held responsible for lost items.

To initiate a return or exchange, please email returns@bydaniellaboutique.com to request a Returns Authorisation Number (RA). We will provide you with a Returns Form, please fill in and provide your RA number. Please send back your item with the returns form to the following address : 

BY DANIELLA BOUTIQUE 
Shop 4, 13-15 Francis Street
Dee Why, NSW 2099

AUSTRALIA