Online Returns Policy

We want you to be as in love with your new outfit as we are. So, if something isn’t quite right we’re happy to offer a refund or exchange in accordance with our Returns Policy : 

• You can return / exchange the item within 14 days of receiving your order if the item is unused, with the original tags still attached and in the original packaging 
• The item has not been altered, washed, dry cleaned or damaged 
• Refunds are not available on sale and promotional items 
• If an item is deemed faulty, By Daniella Boutique will offer to repair, replace or refund the value of item
• Exceptions: We do not accept returns on jewellery and footwear 

Please note, the original shipping charges are non-refundable and return postage costs are at the responsibility of the customer and cannot be refunded. We highly recommend using a trackable delivery service as By Daniella Boutique cannot be held responsible for lost items.

To initiate a return or exchange, please email returns@bydaniellaboutique.com to request a Returns Authorisation Number (RA). We will provide you with a Returns Form, please fill in and provide your RA number. Please send back your item with the returns form to the following address : 

AUSTRALIA